How to Delete a Google Review I Wrote

Think about the last time you traveled. After yous arrived at your destination and checked in at your hotel, what did you do adjacent? If you lot're like me, you lot probably thought about where y'all were going to consume. But when you're new to an area, how do you find a skillful spot?

Rather than asking the hotel clerk — who'due south probably a local and has eaten at every place nearby — about of us take out our phones and practise a quick Google search. Studies show that 82% of customers won't patronize a business organisation until they've read the reviews. And, since Google is the preferred review site for 64% of consumers, that ways merely one poor review could determine whether or not you choose to eat at a eating house.

Every visitor hopes to receive positive feedback, but the fact is that customers who have poor experiences are more likely to write an online review. Information technology's your customer service team's chore to keep track of Google reviews and remove the negative comments that are harmful to your business organization.

In this mail, we'll suspension downwards what a Google review looks like, how to delete them, and what to practice if you can't.

What is a Google review?

Before we jump into how you tin can delete Google reviews, we should offset clarify what a Google review is. Other review sites can be dislocated with the Google review interface. Google'south review site is unique because it'south integrated direct into the search engine as well as its apps and business organisation tools.

To identify whether the review you lot're looking at is a Google review or non, look for the following elements:

• A hyperlink next to the star rating reads "Google reviews" or "# Reviews". This link will take you to private reviews that users have written.
• At that place are no other visitor names on the review.
• A rating calibration numbered from 1 to five. This won't always exist visible, merely it tin can help yous recognize a Google review if y'all see ane.

For case, take a look at the Google review page for HubSpot. Yous'll notice each of the elements we listed above. This review appears in Google Maps, and then it's integrated into the Google interface which makes information technology more articulate that it is a Google review.

Tin can you delete a Google review?

Unfortunately, Google doesn't offering a simple "delete" pick for its reviews. Instead, there are only two ways that a review tin can be removed. The person who posted the review tin delete information technology or your business tin "flag the review as inappropriate." Flagging the review alerts Google that the review is fake or that it doesn't comply with Google's review policies.

After that, y'all'll exist guided to the landing page below where you'll demand to complete a brief report of the upshot and submit your e-mail for follow-upward communication.

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It's important to note that Google has built-in spam checkers that automatically clarify a review for inappropriate, irrelevant, or misleading content. While this feature is pretty reliable, inaccurate reviews are sometimes overlooked which can lead to negative perceptions of your business concern.

In this case, y'all'll want to take matters into your own easily and report the review yourself. Here'due south how to exercise that.

How to Delete a Google Review

1. Open Google Maps and locate your concern.
2. Find the review on the Google reviews page.
3. Click the three vertical dots to the right of the review.
4. Select the option Study Review.
5. Choose an option for the question: What'due south wrong with this review?
6. Report the Google review.

i. Open up Google Maps and locate your business.

2. Find the review on the Google reviews page.

3. Click the three vertical dots to the right of the review.

iv. Select the option Report Review.

5. Choose an option for the question "What'southward incorrect with this review?".

6. Written report the review to Google.

When to Flag a Google Review

According to Google, the topics below are against its user terms and conditions. Therefore, if you discover a review that falls under one of these categories, your team can request to remove that content.

Irrelevant Comments

Google wants to make certain its users are getting authentic information about your business. So, if you're seeing comments that don't pertain to your organization or a client'southward experience, you should flag these reviews for Google to remove.

Illegal Content

Some businesses provide products or services that are illegal in certain locations. Google accounts for this past prohibiting users from posting reviews that contain links to websites or email addresses that sell illegal products. This also includes images that promote products or special offers.

Inappropriate/Offensive/Explicit Content

Google will remove any content that it views as "obscene, profane, or offensive." It will as well remove reviews that are threatening or contain derogatory comments. If y'all come across any reviews like these, be sure to flag them immediately to protect your make's paradigm.

Conflicts of Involvement

Google wants its reviews to exist as unbiased as possible. Therefore, you tin can't post a review of a company that you ain or work for. You also tin can't postal service a review of your competitor, every bit this would allow yous to dispense their rating in your favor.

Impersonation

Google values the accuracy of its reviews every bit well. It doesn't want to misrepresent a business or provide deceptive content to its users. Because of this, all Google reviews must be published by the person writing the review. You tin can't publish the review on someone's behalf or pretend to exist someone else when submitting your review.

Disadvantages of Reporting a Google Review

As you can imagine, this process is slow and doesn't guarantee that your review will be removed. And, even if Google does decide to remove it, in that location'southward no telling when it will actually be taken down. In that time, your concern could lose thousands of customers if you wait for Google to handle the event.

The other major setback is that Google won't remove a review just considering it'due south negative. The bespeak of Google reviews is to provide users with unbiased feedback from other customers' experiences. If those experiences are poor, Google wants its users to be enlightened of them. And so, if you're upset with a customer's opinion, the odds aren't in your favor for a removal.

Instead, your customer service team needs to accept activeness if you want to remove a negative Google review.

Ways to Handle Google Reviews

ane. Respond to the customer'southward review.

The nearly effective mode to handle a negative customer review is to respond to it. If your team made a mistake that inspired a negative review, a genuine apology can go a long fashion in changing the perception a potential customer has of your brand. If it's a positive review, an appreciative response makes an touch, besides. Remember, these reviews are public for the client as well as your concern, and customers don't want to await like the villain when your team responds underneath with a polite message.

ii. Ask the customer to delete it.

The customer may answer positively to your team'southward annotate merely choose to exit the review up anyway. They may think the matter is closed and that other users will see the review as an case of your corking customer service. While we capeesh the sentiment, you and I both know we'd rather take the review removed and then other customers only run across the positive experiences at your company.

In these cases, achieve out to the customer to encounter if they will remove the review. If possible, message them on a private platform like email, so the customer doesn't feel pressured past your request. Thank them for reading your reply and ask them if they will consider the removal of the review in light of their recent experiences with your company. Be sure to remain patient and don't make whatever demands on the customer.

three. Solve the client's problem.

This one may seem obvious, merely customers often exit negative reviews considering their original need from your business was never fulfilled. For example, you may relish the customer service at a eatery but hate the nutrient they serve you. Even though your beef — pun intended — isn't with the restaurant'due south staff, your review all the same gets counted all the aforementioned.

It's important to recognize the problems that customers are reporting in your negative reviews and take action to right them. Once you exercise, follow up with the customers who left poor reviews and see if they're willing to try your product or service over again. Make information technology clear that y'all accept taken steps to right your past mistakes and you lot nonetheless value their relationship with your business organization. While you may not win every customer over, this promotes a customer-axial culture for your make'south reputation.

4. Follow up with customers.

One common statistic that customer service experts like to bespeak out is that 85% of customers believe reviews older than three months are irrelevant. However, this stat neglects that these older reviews still count towards your business's overall rating on Google. That rating is extremely important because 52% of customers will not buy from a business organization if it has less than a 4-star rating.

Additionally, a lot tin can alter with your business as you grow and develop over time. A Google review that was posted two years ago may non exist as accurate today. If the user is still active, try to contact them via the review and see if they would be willing to edit their post. Or, offer them an incentive to try your product or service over again in exchange for an updated review.

5. Cosign the review.

Believe it or not, some people on the internet are deceitful. It gets worse. Some people will fifty-fifty write false reviews to demolition their competitors' business.

If you're dubious of a review'south authenticity, look for signs that would confirm information technology is a fake. Simulated reviews often lack details and seem like they could apply to almost any business. Bank check to run into if the reviewer has left any other reviews and if they accept a picture listed with their account. Then respond to the review. If you don't go a response, flag the mail every bit inappropriate and wait for Google to review your report.

The Power of Google Reviews is in Your Hands

Waiting for Google to remove a review from its search engine can be fourth dimension-consuming and irksome. However, the steps listed above should aid your customer service team apace address negative Google reviews and improve your relationship with new and existing customers.

Editor's note: This post was originally published in January 2020 and has been updated for comprehensiveness.

Originally published Sep 21, 2021 2:45:00 PM, updated November 12 2021

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Source: https://blog.hubspot.com/service/delete-google-reviews